Customer and user education as a tool to increase security level

In activities to assure security of IT/NT systems and Data, where there is increasing number of attacks and where are more and more sophisticated cyber criminals, with all modern technical protection solutions in place, people are still the weakest link in the chain. And unless policy, education and training, awareness, and technology are properly employed to prevent people from accidentally or intentionally damaging or losing information, they will remain the weakest link. In case of telecom operators this are not only company employees but also employees of vendors and partners, as well as customers. To improve such situation, education is a cornerstone of activities. In this paper will be discussed different ways how to educate each of mentioned groups, what prerequisites for such education are and how technology could help in educating people. Additionally, based on examples from telecom operator, results of such approach will be shown.