A group communication support system in a software development project based on trouble communication model

A group communication support system in a software development project with problems is discussed. A communication process in the real project is analyzed, and a communication model based on the analysis is proposed. Emphasis is placed on the communication in case of trouble. The process is modeled using charge, competence and knowledge of each member in the project. A group communication support system named CACTUS (Computer Assisted Communication Tool for Urgent Support) is developed based on the model. The use of the system is discussed