DocumentCode
1860148
Title
Service Quality Assessment of Urban Public Transport via Grey System Theory
Author
Zeyuan, Wang ; Jun, Yang ; Fei, Wang
Author_Institution
Sch. of Econ., Huazhong Univ. of Sci. & Technol., Wuhan, China
fYear
2010
fDate
9-10 Jan. 2010
Firstpage
581
Lastpage
584
Abstract
Public transport is one of most complicated systems in a modern city. Based on the grey system theory, a grey relational assessment model on service quality of urban public transport is put forward. On the Basis of above, this method is applied to evaluate the service quality of public transport in one northern city.
Keywords
grey systems; transportation; grey relational assessment model; grey system theory; service quality; service quality assessment; urban public transport; Cities and towns; Conference management; Energy management; Knowledge management; Power generation economics; Power system economics; Power system management; Quality assessment; Quality management; Technology management; grey relational analysis; service quality; urban public transport;
fLanguage
English
Publisher
ieee
Conference_Titel
Knowledge Discovery and Data Mining, 2010. WKDD '10. Third International Conference on
Conference_Location
Phuket
Print_ISBN
978-1-4244-5397-9
Electronic_ISBN
978-1-4244-5398-6
Type
conf
DOI
10.1109/WKDD.2010.152
Filename
5432481
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