Survey on impact of QMS ISO 9001:2000 in an organization, increases the effectiveness of its operations

Author

Mahmood, Salman ; Hasan, Raza

Author_Institution

Comput. Eng. Dept., Sir Syed Univ. of Eng. & Technol., Karachi, Pakistan

fYear

2012

fDate

3-5 Sept. 2012

Firstpage

427

Lastpage

430

Abstract

This research paper will set out to explore the degree to which the practice of ISO 9001:2000 is used in Searle Pakistan limited in developing quality products that meets the customer requirement. The paper focuses on developing the understanding the operation and effectiveness of quality management systems and why companies are also committed to the needs of ISO9001:2000. A survey was conducted on Searle Pakistan limited registered with ISO 9001:2000 to evaluate the head office unit and factory units of the company to know how effective ISO9001:2000 standard to meet customer requirement which enhance to customer satisfaction. Also, to investigate the role of ISO9001:2000 standard that how its implementation help to improve business operation and its impact regarding to quality of the Searle Pakistan limited within the head office unit and factory unit.

Keywords

ISO standards; customer satisfaction; product design; product quality; quality management; QMS ISO 9001:2000; Searle Pakistan limited; business operation; customer requirement; customer satisfaction; factory units; head office unit; organizational operation; product development; product quality; quality management systems; Production facilities; Reliability theory; Business; Customer Satisfaction; Effectiveness; ISO; Operation; Quality; Searle;

fLanguage

English

Publisher

ieee

Conference_Titel

Control (CONTROL), 2012 UKACC International Conference on

Conference_Location

Cardiff

Print_ISBN

978-1-4673-1559-3

Electronic_ISBN

978-1-4673-1558-6

Type

conf

DOI

10.1109/CONTROL.2012.6334668

Filename

6334668