An Empirical Study on Consumer Acceptance of Mobile Payment Based on the Perceived Risk and Trust

Mobile payment, as the most emerging Internet payment mode, research on its consumer acceptance has become a hot issue in both the academia and the industry. In this paper, empirical research has been done on the influence of users´ perceived risk and users´ trust in three major players of mobile payment, respectively, mobile operators, mobile application service providers and financial organizations on users´ intention to use mobile payment. According to the result of data analysis of 196 questionnaire by using SPSS and PLS, it was found that perceived usefulness, perceived ease of use, perceived risk, users´ trust in mobile application service providers and their trust in financial organizations have significant influence on users´ intention to use mobile payment, while users´ trust in mobile operators has no significant influence on users´ intention to use mobile payment. In the meanwhile, it verified that perceived risk has intermediary conduction effect between trust and intention to use. Users´ trust in mobile operators and their trust in mobile application service providers will significantly affect the perceived risk of users for mobile payment, and thereby further affect the users´ intention to use mobile payment indirectly, while users´ trust in financial organizations has no significant influence on perceived risk.