Mobile government services in Malaysia: Challenges and opportunities

Mobile government (m-Government) can be a powerful component of the e-Government in facilitating the delivery of more and better services to citizens. The government of Malaysia should pay attention to the new technologies and their impact on government agencies and citizens, and face up to the challenges and opportunities offered. It should also be attentive to the important benefits derived from the alignment of organizational change and process reengineering that are concomitant with these mobile technologies. In this paper we investigate the challenges faced by implementation of the m-Government in Malaysia and also discuss the opportunities for using mobile technology in Malaysia´s e-Government services.