Agent based monitoring framework for SOA applications quality

Service Oriented Architecture (SOA) and web service technology plays a great role in enabling the integration of different systems from different enterprises and platforms. Usually, the service provided to consumers in such systems requires a specific level of quality to be ensured by the providers. So, the consumer and provider enter into a mutual Service Level Agreement (SLA) which is a contract defining the obligations, rights, and penalties between the provider of a web service and a client with respect to the service´s quality. Monitoring is required at they service provider and service consumer sides in order to ensure the satisfaction of SLA. This research aims to provide an automated monitoring framework for non-functional attributes of SOA to ensure the trustworthiness of SLA for SOA applications using agent technology. A quality model has been developed as a basis for this monitoring framework. The quality model will identify the related quality attributes and their metrics from different multi-stakeholders perspective.