Software process improvement experience in the DP/MIS function

This experience report outlines Corning Inc.´s experience in successfully using software process assessment as part of their Information Service Division´s software process improvement program. Improvement actions executed as indicated and prioritized by our self-assessment findings resulted in largely eliminating the cost and schedule overruns on projects in ISD´s Systems Engineering Group. This paper describes the ISD process improvement initiative; a summary of our observations and the key lessons we learned concludes the paper