IT governance in e-commerce environment: Cases from airline industry

Governance has become one of the most important aspects of IT. IT governance is a must for any organization seeking to keep an eye on its investments. The move to e-commerce environment represents an opportunity as well as a threat. Airline industry has been heavily affected by this move. This paper discusses the role of IT governance in e-commerce environment by presenting three cases from airline industry in GCC countries. The IT governance framework for each airline company is analyzed. A summary of IT governance definitions, frameworks, focus areas are also provided.