DocumentCode
1894822
Title
Research on the Evaluative System of Service Quality
Author
Tian, Peng
Author_Institution
Prof. Peng Tian, Shanghai Jiao Tong University
fYear
2006
fDate
21-23 June 2006
Abstract
Evaluative System of Service Quality plays an important role in Service Science. How to use the contemporary theories about human-machine interactivity, technology accept model (TAM) into study of service quality, user satisfaction and user loyalty of service field in China and combined the approaches of conceptual model construct with empirical testing, we obtain a deep insight of the formation mechanisms, antecedents and consequences of above-mentioned concepts.
fLanguage
English
Publisher
ieee
Conference_Titel
Service Operations and Logistics, and Informatics, 2006. SOLI '06. IEEE International Conference on
Conference_Location
Shanghai
Print_ISBN
1-4244-0317-0
Type
conf
DOI
10.1109/SOLI.2006.329100
Filename
4125537
Link To Document