A Dynamic Voice Portal for Delivery of Cultural Content

Author

Boufardea, Evangelia ; Garofalakis, John ; Plessas, Athanasios

Author_Institution

Comput. Eng. & Inf. Dept., Univ. of Patras, Patras

fYear

2008

fDate

8-13 June 2008

Firstpage

186

Lastpage

191

Abstract

Many companies today are providing customer services via the Web and the telephone. Demand for providing Web data in audio form is increasing every day. Voice response facilities are used for various kinds of information over the phone: time, weather, horoscopes, lottery results, sports events, news, etc. VoiceXML is an enabling technology for creating a streamlined speech-based interface for web-based information services. Speech technology, as it improves, will become a very natural and powerful interface for ubiquitous access to information. Moreover, VoiceXML applications are available through computers or through the telephone, which is a universal means of communication. In this paper, we describe a dynamic speech-enabled system powered by VoiceXML in which the available information is dynamically generated by PHP.

Keywords

Internet; XML; speech processing; speech-based user interfaces; VoiceXML; Web-based information service; cultural content; dynamic speech-enabled system; dynamic voice portal; speech-based interface; Aerodynamics; Application software; Cultural differences; Customer service; Pervasive computing; Portals; Power generation; Speech; Streaming media; Telephony; IVR systems; PHP; Voice portal; VoiceXML; speech recognition;

fLanguage

English

Publisher

ieee

Conference_Titel

Internet and Web Applications and Services, 2008. ICIW '08. Third International Conference on

Conference_Location

Athens

Print_ISBN

978-0-7695-3163-2

Electronic_ISBN

978-0-7695-3163-2

Type

conf

DOI

10.1109/ICIW.2008.90

Filename

4545612