DocumentCode
190040
Title
Building trust in online reviews by a customer through Linked Data
Author
Teja Santosh, D. ; Sudheer Babu, K.
Author_Institution
GITAM Univ., Hyderabad, India
fYear
2014
fDate
14-16 April 2014
Firstpage
342
Lastpage
346
Abstract
Online reviews have a telling and profound impact on the customer or newbie who want to purchase or consume the product via e-commerce. The deluge of the reviews which are regularly fed into the site can´t be read by the customers completely to make decisions. To make this simple, many summarization systems have come to provide a constructive view of the reviews. Customer does this by building trust on the reviews on the basis of 4 major points: (1) Electronic Word-of-Mouth [1] by close friends, family members, neighbors (2) Standard Expert reviews on that particular product (3) Customer who comments on the reviews on a regular basis in a transparent manner and (4) A good number of positive reviews. This paper talks about these points in web 3.0 perspective which can lay the foundation for automated knowledge gain through Linked Data [2] through a generic search interface.
Keywords
Internet; decision making; electronic commerce; purchasing; retail data processing; reviews; trusted computing; Web 3.0; automated knowledge gain; decision making; e-commerce; electronic word-of-mouth; generic search interface; linked data; online customer review trust building; product purchasing; standard expert reviews; summarization systems; Communities; Ontologies; Region 10; Resource description framework; Vocabulary; XML; E-commerce; Linked Data; Online reviews; Trust; Web 3.0;
fLanguage
English
Publisher
ieee
Conference_Titel
Region 10 Symposium, 2014 IEEE
Conference_Location
Kuala Lumpur
Print_ISBN
978-1-4799-2028-0
Type
conf
DOI
10.1109/TENCONSpring.2014.6863054
Filename
6863054
Link To Document