Title :
E-mail etiquette (netiquette)
Author :
Thompson, John C. ; LLoyd, Blake A.
Author_Institution :
Eaton / Cutler-Hammer, Birmingham, AL, USA
Abstract :
E-mail has replaced the interoffice memo and is the primary means of business communication. But all too often, correspondents don´t follow the same common sense rules with e-mail as with printed correspondence. In fact, business e-mail should be more carefully constructed than paper mail (snail mail) because e-mail can be easily forwarded, attached to another message or kept indefinitely in an electronic filing cabinet. This paper presents some simple guidelines for electronic mail etiquette.
Keywords :
business communication; electronic mail; business communication; business e-mail; e-mail etiquette; netiquette; Business communication; Costs; Electronic mail; Guidelines; Online services; Postal services; Productivity; Protection; Telephony; USA Councils;
Conference_Titel :
Pulp and Paper Industry Technical Conference, 2002. Conference Record of the 2002 Annual
Conference_Location :
Toronto, Ontario, Canada
Print_ISBN :
0-7803-7446-0
DOI :
10.1109/PAPCON.2002.1015138