Contributing factors of successful software testing outsourcing

Software testing outsourcing is becoming a trend in many organisations nowadays. There are many advantages that are believed to be obtained through software testing outsourcing such as cost savings, access to experts and better technology as well as higher quality software products. Due to its immaturity however, it is still uncertain on what would be the critical aspects that require attention when conducting such outsourcing. This paper aims to address this concern by analysing the existing literature in order to identify the contributing factors of successful software testing outsourcing, including offshore and onshore. The analysis through the use of content analysis method enables the formulation of a conceptual process model that provides some understanding of the current practice. The model could then be used to direct more fruitful initiatives in software testing outsourcing domain in future.