Title :
Reputation Model of Supply Chain Based on the Game of Catering Enterprises and Customers
Author :
Wei-Jie, Guo ; Huan, Qi ; Qiu-Jun, Guo
Author_Institution :
Dept. of Control Sci. & Eng., Huazhong Univ. of Sci. & Technol., Wuhan, China
Abstract :
The judgment of customers and the profit of catering enterprises are influenced by the reputation of the supply chain. We analyzed the relationship of catering enterprises and customers, and the reputation of enterprises in the supply chain using game theory. Equilibrium strategies in the signaling game of catering enterprises and customers are studied theoretically. The reputation model of enterprises in the supply chain is built. When the cost that reduced by the establishment of reputation is greater than the maintenance cost for the catering supply chain, the game between the catering supply chain and customers will bring profit to both sides.
Keywords :
customer services; game theory; service industries; supply chain management; catering enterprises; catering supply chain; customers judgment; equilibrium strategies; game theory; supply chain reputation model; Automatic control; Automation; Contracts; Costs; Ethics; Game theory; Industrial relations; Marketing and sales; Supply chains; Toy industry; catering enterprise; reputation; signaling game; supply chain;
Conference_Titel :
Intelligent Computation Technology and Automation, 2009. ICICTA '09. Second International Conference on
Conference_Location :
Changsha, Hunan
Print_ISBN :
978-0-7695-3804-4
DOI :
10.1109/ICICTA.2009.696