Title :
Notice of Retraction
The impact of administration services center staff´s emotional labor on the performance
Author_Institution :
Shandong Univ. of Finance, Jinan, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
The administration service center displays government´s image to the public, and the performance of the staff directly affects administration service center´s image. From the staffs´ emotional labor, this paper explores the influence of emotional labor of staff on inside- role performance and extra-role performance, analyzes the mechanism of organizational support and cognitive value of the work. Then the paper takes out some advices for the management of emotional labor and performance.
Keywords :
cognition; labour resources; organisational aspects; public administration; administration service center; government image display; organizational support; performance analysis; public administration; staff emotional labor; Frequency measurement; IEL; Psychology; Regression analysis; Reliability; administration service center; emotional labor; performance;
Conference_Titel :
Computer Science and Information Technology (ICCSIT), 2010 3rd IEEE International Conference on
Conference_Location :
Chengdu
Print_ISBN :
978-1-4244-5537-9
DOI :
10.1109/ICCSIT.2010.5563657
