Title :
Service Design of Replenishment Policy Based on Joint Decision of Cooperation in Supply Chain
Author_Institution :
Shandong Univ. of Technol., Zibo
Abstract :
In replenishment policies of cycle review and continuous review, the service design of cycle service level based on joint decision of cost sharing is studied, and two processes of service design system are proposed: a improve forward service design is proposed to optimize cycle service level in a cycle review policy for durable product; and a joint strategy between economic order quantity (EOQ) and cycle service level (CSL) is proposed to achieve quick response in a continuous review policy of "multi batches-lower lot size". Optimization of replenishment policies is also analyzed for typical items as perishable and durable product, based on these service design systems. The conclusion is that, optimal service level based on joint decision of cooperation and cost sharing, keeps higher and stable during most period of the sales season, which increases the level of customer satisfaction and product availability. The supply chain achieves both higher service level and harmonious coordination through the cooperation mechanism of the service design systems.
Keywords :
customer satisfaction; customer services; optimisation; supply chain management; cost sharing; customer satisfaction; cycle review policy; cycle service level; durable product; economic order quantity; forward service design; joint decision; optimization; perishable product; product availability; replenishment policy; service design system; supply chain; Availability; Cost function; Cybernetics; Design optimization; Electronic mail; Information science; Machine learning; Marketing and sales; Mathematics; Supply chains; Cycle service level; Improve forward service design; Multi batches-lower lot size; Service design; Supply chain;
Conference_Titel :
Machine Learning and Cybernetics, 2007 International Conference on
Conference_Location :
Hong Kong
Print_ISBN :
978-1-4244-0973-0
Electronic_ISBN :
978-1-4244-0973-0
DOI :
10.1109/ICMLC.2007.4370817