DocumentCode :
1952593
Title :
Not another survey!!! How Sun Microsystems tackled its customer environmental inquiry response problem using quality processes
Author :
Craig, Erin ; Shiovitz, Airme
Author_Institution :
Sun Microsystems Inc., Mountain View, CA, USA
fYear :
1997
fDate :
5-7 May 1997
Firstpage :
267
Lastpage :
271
Abstract :
In 1995, Sun received approximately one “inquiry” a week from a customer or other stakeholder about an environmental aspect of our company or our products. The need to develop a capability to respond to these inquiries was clear; exactly what to do, and how, was less obvious. The Corporate Environment, Health and Safety Department sponsored a quality improvement team (“SunTeam”) to address the issue; the team was active from October 1995, through April, 1996. This paper describes the process steps followed, methodologies used, and problem solutions developed by this team
Keywords :
environmental factors; marketing; Corporate Environment Health and Safety Department; Sun Microsystems; SunTeam; company; customer environmental inquiry response; quality improvement team; stakeholder; survey; Companies; Europe; Flame retardants; Frequency; Government; Health and safety; Manufacturing; Marketing management; Quality management; Sun;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Electronics and the Environment, 1997. ISEE-1997., Proceedings of the 1997 IEEE International Symposium on
Conference_Location :
San Francisco, CA
Print_ISBN :
0-7803-3808-1
Type :
conf
DOI :
10.1109/ISEE.1997.605337
Filename :
605337
Link To Document :
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