Performance indicators in software project monitoring: Balanced scorecard approach

Author

Kazi, Lj ; Radulovic, B. ; Kazi, Z.

Author_Institution

Tech. Fac. Mihajlo Pupin, Univ. of Novi Sad, Zrenjanin, Serbia

fYear

2012

fDate

20-22 Sept. 2012

Firstpage

19

Lastpage

25

Abstract

Balanced scorecard is one of most used methodologies for performance measurement in enterprises and non-profit organizations. It presents a general framework that has been applied more precisely by many scientists and practitioners. It has been adapted to particular performance measurement systems. These monitoring systems are based on collecting data and analysis of these data. This paper presents overview of implementing balanced scorecard in IT project management. Framework for software project success monitoring, based on PRINCE2 methodology and balanced scorecard is proposed. Key performance indicators as measures to be performed upon data collected during software project implementation are defined. This way, analytics to be performed upon data according to specified key performance indicators, needed for decision support is enabled.

Keywords

decision support systems; organisational aspects; software management; software performance evaluation; IT project management; PRINCE2 methodology; balanced scorecard approach; decision support; nonprofit organizations; performance indicators; performance measurement systems; software project implementation; software project monitoring; software project success monitoring; Adaptation models; Measurement; Monitoring; Organizations; Project management; Software;

fLanguage

English

Publisher

ieee

Conference_Titel

Intelligent Systems and Informatics (SISY), 2012 IEEE 10th Jubilee International Symposium on

Conference_Location

Subotica

Print_ISBN

978-1-4673-4751-8

Electronic_ISBN

978-1-4673-4749-5

Type

conf

DOI

10.1109/SISY.2012.6339539

Filename

6339539