The ISO 9000 quality management system for a university computer center

Author

Thongpradistha, Jaruay ; Chittayasothorn, Suphamit

Author_Institution

Comput. Res. & Service Center, King Mongkut´´s Inst. of Technol., Bangkok, Thailand

fYear

2003

fDate

16-19 June 2003

Firstpage

81

Lastpage

86

Abstract

Nowadays computing and information infrastructures play important roles in research, teaching, other academic activities and administrations of a university. The university computer center is the main unit in charge of providing these infrastructure services and is expected to deliver quality services to the entire university. A way to ensure high level services is to have the computer center certified by an internationally recognized quality system such as the ISO 9000. We present the quality system of the Computer Research and Service Center (CRSC) which is the computer center of the King Mongkut´s Institute of Technology Ladkrabang (KMITL), Bangkok, Thailand. CRSC has been ISO 9002 certified for all its services since December 2000. The center is now preparing to be recertified according to the more recent standard ISO 9000:2000 due to the expiration of the current one by the end of 2003.

Keywords

ISO standards; certification; computer centres; educational computing; educational institutions; quality management; Computer Research and Service Center; ISO 9000 quality management system; King Allongkut Institute of Technology Ladkrabang; computer center certification; infrastructure services; quality management system; university computer center; Certification; Education; Government; Information systems; Laboratories; Microcomputers; Organization Charts; Quality management; Software libraries; Spine;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Technology Interfaces, 2003. ITI 2003. Proceedings of the 25th International Conference on

ISSN

1330-1012

Print_ISBN

953-96769-6-7

Type

conf

DOI

10.1109/ITI.2003.1225326

Filename

1225326