Title :
A research model for collaborative value creation from intellectual capital
Author :
Hlupic, Vlatka ; Qureshi, Sajda
Author_Institution :
Dept. of Inf. Syst. & Comput., Brunel Univ., Uxbridge, UK
Abstract :
As successful organizations recognize that they need to convert their intellectual resources into customized services, the value of electronic collaboration has increased. Current efforts in managing knowledge have concentrated on producing; sharing and storing knowledge while business problems require the combined use of these intellectual resources to enable organizations to provide innovative and customized services. Within the collaborative context lies the key to creating value from intellectual assets. The use of collaborative technologies to support shared efforts give rise to environments ripe with potential for value creation. The factors that contribute to the creation of intellectual value in collaborative environments are addressed. We provide constructs and propositions for ascertaining value and conclude with a model for collaborative value creation.
Keywords :
customer services; groupware; knowledge management; collaborative value creation; customized services; electronic collaboration; intellectual capital; knowledge management; knowledge sharing; knowledge storing; Collaboration; Consumer electronics; Customer service; Educational institutions; Information systems; Innovation management; Knowledge management; Management information systems; Quality management; Resource management;
Conference_Titel :
Information Technology Interfaces, 2003. ITI 2003. Proceedings of the 25th International Conference on
Print_ISBN :
953-96769-6-7
DOI :
10.1109/ITI.2003.1225381