Title :
The influence of human resources on the IT service management
Author_Institution :
Dept. of Appl. Inf., VSB - Tech. Univ. Ostrava, Ostrava, Czech Republic
Abstract :
Optimal utilization of human resources contributes to achievement of the aims of IT department and also of the entire company. Organizational Structure of IT department should be designed on the base of IT Service Lifecycle. IT personnel should support the IT Services in all stages of their Lifecycles. The paper is focused on the method describing transformation of the organization structure of IT department on the base of adopting and implementing the principles which are described in the IT Infrastructure Library.
Keywords :
human resource management; information technology; organisational aspects; IT department; IT infrastructure library; IT personnel; IT service lifecycle; IT service management; human resources; organizational structure; Availability; Companies; Personnel; Resource management; Security; Standards organizations; Corporate Culture; Human Resources Management; IT Process; IT Service Management; Personal Role; Skills;
Conference_Titel :
Information Technology Interfaces (ITI), Proceedings of the ITI 2013 35th International Conference on
Conference_Location :
Cavtat
Print_ISBN :
978-953-7138-30-1
DOI :
10.2498/iti.2013.0561
