Knowledge management system quality: A survey of knowledge management system quality dimensions

Author

Jabar, Marzanah A. ; Alnatsha, Abdallah S. M.

Author_Institution

Inf. Syst. Dept., Univ. Putra Malaysia, Serdang, Malaysia

fYear

2014

fDate

3-5 June 2014

Firstpage

1

Lastpage

5

Abstract

The knowledge management systems are becoming more complex and diverse as a result of advances in information technology. Nowadays, users demanding for more accurate and reliable KMS systems increases the awareness and need of KMS quality. To enhance KMS quality the quality dimensions should be identified first. This paper focuses on investigating the quality dimensions of related KMS work namely: software quality dimensions, data quality dimensions, information quality dimensions and knowledge systems quality dimensions. the extracted quality dimensions will be proposed as the basis of KMS quality dimensions that will be mapped with KM processes to produce the KMS quality framework.

Keywords

knowledge management; software quality; KM processes; KMS quality dimensions; KMS system quality enhancement framework; data quality dimensions; information quality dimensions; information technology; knowledge management system quality dimensions; quality dimension extraction; quality mapping; software quality dimensions; Information systems; Knowledge based systems; Knowledge management; Organizations; Reliability; Software quality; knowledge management systems; knowledge managent processes; knowledge quality; knowledge quality dimension;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer and Information Sciences (ICCOINS), 2014 International Conference on

Conference_Location

Kuala Lumpur

Print_ISBN

978-1-4799-4391-3

Type

conf

DOI

10.1109/ICCOINS.2014.6868438

Filename

6868438