DocumentCode
1974904
Title
The Simulation of Bank Queuing Business Based on Event Scheduling
Author
Yin Chao
Author_Institution
Sch. of Sci., Shandong Univ. of Technol., Zibo, China
fYear
2010
fDate
20-22 Aug. 2010
Firstpage
1
Lastpage
4
Abstract
This paper Conducted a systematic analysis of the bank queuing business applying discrete event system simulation theory and stochastic service system, using the event scheduling simulation strategy,and established simulation models based on latency time and the number of the window. We analysis the effectiveness of the model through comparison of the simulation results and the actual data. The model can provide a useful reference for the bank in saving costs, improving customer satisfaction.
Keywords
banking; customer satisfaction; discrete event simulation; queueing theory; stochastic systems; bank queuing business; customer satisfaction; discrete event system simulation theory; event scheduling simulation strategy; latency time; stochastic service system; Analytical models; Business; Customer service; Industries; Java; Queueing analysis; Simulation;
fLanguage
English
Publisher
ieee
Conference_Titel
Internet Technology and Applications, 2010 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-5142-5
Electronic_ISBN
978-1-4244-5143-2
Type
conf
DOI
10.1109/ITAPP.2010.5566144
Filename
5566144
Link To Document