Title :
The Simulation of Bank Queuing Business Based on Event Scheduling
Author_Institution :
Sch. of Sci., Shandong Univ. of Technol., Zibo, China
Abstract :
This paper Conducted a systematic analysis of the bank queuing business applying discrete event system simulation theory and stochastic service system, using the event scheduling simulation strategy,and established simulation models based on latency time and the number of the window. We analysis the effectiveness of the model through comparison of the simulation results and the actual data. The model can provide a useful reference for the bank in saving costs, improving customer satisfaction.
Keywords :
banking; customer satisfaction; discrete event simulation; queueing theory; stochastic systems; bank queuing business; customer satisfaction; discrete event system simulation theory; event scheduling simulation strategy; latency time; stochastic service system; Analytical models; Business; Customer service; Industries; Java; Queueing analysis; Simulation;
Conference_Titel :
Internet Technology and Applications, 2010 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-5142-5
Electronic_ISBN :
978-1-4244-5143-2
DOI :
10.1109/ITAPP.2010.5566144
