• DocumentCode
    1983122
  • Title

    The Theory and Empirical Research of Services Marketing Measures Based on the Perceived Value

  • Author

    Chen, Jingdong ; Xue, Jiao

  • Author_Institution
    Sch. of Econ. & Manage., Xi´´an Univ. of Technol., Xi´´an, China
  • fYear
    2010
  • fDate
    20-22 Aug. 2010
  • Firstpage
    1
  • Lastpage
    4
  • Abstract
    4C theory is proposed in a context of demand-oriented market, take customer satisfaction as the top priority pursuit. compare with 4P theory which is product-oriented, customer-oriented theory of 4C has been great progress and development, 4C theory widely used by corporate. With the continuous deepening of the practice, value is growing importance, prompting companies must develop 4C marketing Countermeasures onto a new level. On this basis, this paper proposes point of view about the use of 4C marketing Countermeasures to create perceived value for the customer, and to build object-hotel services as empirical structural equation model to verify the significant positive correlation between marketing measures and perceived value.
  • Keywords
    customer satisfaction; marketing; 4C marketing countermeasures; 4C theory; customer satisfaction; customer-oriented theory; demand-oriented market; empirical structural equation model; object-hotel services; perceived value; product-oriented theory; services marketing measures; Biological system modeling; Companies; Customer satisfaction; Economics; Educational institutions; Equations; Mathematical model;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Internet Technology and Applications, 2010 International Conference on
  • Conference_Location
    Wuhan
  • Print_ISBN
    978-1-4244-5142-5
  • Electronic_ISBN
    978-1-4244-5143-2
  • Type

    conf

  • DOI
    10.1109/ITAPP.2010.5566558
  • Filename
    5566558