DocumentCode
1983122
Title
The Theory and Empirical Research of Services Marketing Measures Based on the Perceived Value
Author
Chen, Jingdong ; Xue, Jiao
Author_Institution
Sch. of Econ. & Manage., Xi´´an Univ. of Technol., Xi´´an, China
fYear
2010
fDate
20-22 Aug. 2010
Firstpage
1
Lastpage
4
Abstract
4C theory is proposed in a context of demand-oriented market, take customer satisfaction as the top priority pursuit. compare with 4P theory which is product-oriented, customer-oriented theory of 4C has been great progress and development, 4C theory widely used by corporate. With the continuous deepening of the practice, value is growing importance, prompting companies must develop 4C marketing Countermeasures onto a new level. On this basis, this paper proposes point of view about the use of 4C marketing Countermeasures to create perceived value for the customer, and to build object-hotel services as empirical structural equation model to verify the significant positive correlation between marketing measures and perceived value.
Keywords
customer satisfaction; marketing; 4C marketing countermeasures; 4C theory; customer satisfaction; customer-oriented theory; demand-oriented market; empirical structural equation model; object-hotel services; perceived value; product-oriented theory; services marketing measures; Biological system modeling; Companies; Customer satisfaction; Economics; Educational institutions; Equations; Mathematical model;
fLanguage
English
Publisher
ieee
Conference_Titel
Internet Technology and Applications, 2010 International Conference on
Conference_Location
Wuhan
Print_ISBN
978-1-4244-5142-5
Electronic_ISBN
978-1-4244-5143-2
Type
conf
DOI
10.1109/ITAPP.2010.5566558
Filename
5566558
Link To Document