Electronic automation as an alternative to learning computer tasks

Author

Krull, Robert ; Dionne, Daniel ; Weise, Elizabeth

Author_Institution

Rensselaer Polytech. Inst., Troy, NY, USA

fYear

1993

fDate

5-8 Oct 1993

Firstpage

256

Lastpage

258

Abstract

Test subjects performed a mail merge using an integrated software product, Microsoft Works for Windows. Those who learned about the task from automated online help were slightly less successful in completing the task than were subjects who used an online tutorial, or than those who used only printed and online information. The automated help subjects also had comparatively negative evaluations of that help system

Keywords

electronic mail; help systems; human factors; integrated software; software packages; Microsoft Works for Windows; automated online help; computer task learning; electronic education; integrated software product; mail merge; online tutorial; Application software; Automation; Databases; Graphics; Hardware; Joining processes; Postal services; Software testing; Text processing; Usability;

fLanguage

English

Publisher

ieee

Conference_Titel

Professional Communication Conference, 1993. IPCC 93 Proceedings. 'The New Face of Technical Communication: People, Processes, Products'

Conference_Location

Philadelphia, PA

Type

conf

DOI

10.1109/IPCC.1993.593867

Filename

593867

Link To Document

https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=2000961