Title :
The wizard of cause
Author :
Walling, Kathryn A. ; Strange, Catherine L.
Author_Institution :
IBM Co., Boulder, CO, USA
Abstract :
Error messages are usually the least-looked at, least paid attention to part of a software product. The importance of error messages is described. Twelve steps to make error messages more usable are suggested
Keywords :
help systems; utility programs; error messages; software product; wizard of cause; Application software; Computer displays; Computer errors; Cyclones; Documentation; Heart; Permission; Roads; Usability; Writing;
Conference_Titel :
Professional Communication Conference, 1993. IPCC 93 Proceedings. 'The New Face of Technical Communication: People, Processes, Products'
Conference_Location :
Philadelphia, PA
DOI :
10.1109/IPCC.1993.593868
