Title :
Secrets of the great communicators
Author_Institution :
PERC Communications, Scarsdale, NY, USA
Abstract :
In an age of education via electronics and conversation via computer, it is possible to forget the psychological and emotional bases of effective communication, believing that a system upgrade will perfect the message when, in fact, neither the hardware nor the software is the problem. The author reports on three secrets of communication: bridging the gulf; seeing the gold; and hanging around
Keywords :
technical presentation; computer; education; effective communication; electronics; hardware; software; system upgrade; Bridges; Educational institutions; Educational programs; Engineering profession; Fellows; Gold; Helium; Professional communication;
Conference_Titel :
Professional Communication Conference, 1993. IPCC 93 Proceedings. 'The New Face of Technical Communication: People, Processes, Products'
Conference_Location :
Philadelphia, PA
DOI :
10.1109/IPCC.1993.593874
