Title :
Getting the most out of your professional communications: A total quality approach
Author_Institution :
Khera Communications, Inc., Rockville, MD, USA
Abstract :
A strategy, called a Communications Assessment, to help organizations make sure that both their technical and business written communications are consistent with each other and with corporate goals is described. The Assessment consists of interviews of key staff, evaluations of written material, and a report of the findings and recommendations. The result is a management tool that can be used as part of an internal system for continuous improvement and quality control
Keywords :
professional communication; Communications Assessment; corporate goals; management tool; professional communications; quality control; written communications; Companies; Continuous improvement; Costing; Costs; Documentation; Electronic switching systems; Marketing and sales; Productivity; Proposals; Writing;
Conference_Titel :
Professional Communication Conference, 1993. IPCC 93 Proceedings. 'The New Face of Technical Communication: People, Processes, Products'
Conference_Location :
Philadelphia, PA
DOI :
10.1109/IPCC.1993.593878
