Holistic software process performance measurement from the stakeholders´ perspective

Organisations need to measure the performance of their software development process, in order to control, manage and improve it continuously. Current measurement approaches lack adequate metrics. This work improves software performance measurement with a stakeholder approach that fosters balanced and goal-oriented metrics. This approach has been implemented in a multi-national organisation. The metrics gathered have been actively utilised throughout the organisation for more than one year. The measurement approach has been verified through interviews with key project members.