DocumentCode
2003639
Title
Improving bug tracking systems
Author
Zimmermann, Thomas ; Premraj, Rahul ; Sillito, Jonathan ; Breu, Silvia
Author_Institution
Microsoft Res., Redmond, WA
fYear
2009
fDate
16-24 May 2009
Firstpage
247
Lastpage
250
Abstract
It is important that information provided in bug reports is relevant and complete in order to help resolve bugs quickly. However, often such information trickles to developers after several iterations of communication between developers and reporters. Poorly designed bug tracking systems are partly to blame for this exchange of information being stretched over time. Our paper addresses the concerns of bug tracking systems by proposing four broad directions for enhancements. As a proof-of-concept, we also demonstrate a prototype interactive bug tracking system that gathers relevant information from the user and identifies files that need to be fixed to resolve the bug.
Keywords
interactive systems; invasive software; iterative methods; bug tracking system; interactive system; iteration; Computer bugs; Computer science; Data mining; Decision trees; Delay effects; Laboratories; Prototypes; Relational databases; Testing; Usability;
fLanguage
English
Publisher
ieee
Conference_Titel
Software Engineering - Companion Volume, 2009. ICSE-Companion 2009. 31st International Conference on
Conference_Location
Vancouver, BC
Print_ISBN
978-1-4244-3495-4
Type
conf
DOI
10.1109/ICSE-COMPANION.2009.5070993
Filename
5070993
Link To Document