A risk control method in the hospital environment

Conventional process conception emphasizes the performance and economic considerations. However, risk control is left behind. In many contexts, risk management in process making is of great importance. Such is the case in the healthcare world where risk is very important. In this paper, we propose a risk control method in the hospital environment called RQFD (Reliable Quality Function Deployment). It purports to understand and prevent risks to reduce their outbreak. Its main contribution is to present a combined analysis of risks, reliability and security highlighting the complementary points between the fields of quality and those of security. A real case study is achieved in the dialysis service using the proposed method.