Title :
Total quality management in software development
Author :
Stockman, Sinclair
fDate :
29 Nov-2 Dec 1993
Abstract :
Several parts of the Software Development Department within BT have been registered against the IS09001 standard for a number of years. In this paper we discuss the experiences of one part of this organisation in introducing the tools and techniques of TQM. The paper will describe how, despite initial difficulties, TQM has led to significant changes in our approach to quality
Keywords :
quality control; software quality; standards; telecommunication services; telecommunications computing; BT; IS09001 standard; software development; total quality management; Accreditation; Application software; Continuous improvement; Process control; Programming; Quality management; Software quality; Software standards; Standards development; Total quality management;
Conference_Titel :
Global Telecommunications Conference, 1993, including a Communications Theory Mini-Conference. Technical Program Conference Record, IEEE in Houston. GLOBECOM '93., IEEE
Conference_Location :
Houston, TX
Print_ISBN :
0-7803-0917-0
DOI :
10.1109/GLOCOM.1993.318131
