Concepts for service management by end users

The main idea behind the intelligent network is the rapid and versatile service creation and deployment that will ultimately result in increasing revenues for network operators and service providers. Today the efforts concentrate on defining and implementing a functional architecture. However, service management by end users, i.e. end user facilities for service subscription and customization, has been neglected so far. Current approaches do not satisfy end user needs. Starting with CS-1 targeted services, the authors develop an end user approach to service management that enables subscription and customization by telephone. They give illustrating examples based on the experience made with the service creation environment developed at Philips Research