Title :
Connecting customers to legacy systems for Web-based self service
Author_Institution :
eBusiness Applications, Cinergy Corp., Cincinnati, OH, USA
Abstract :
Cinergy has been implementing information technology (IT) systems and applications enabling a digital utility environment the last few years. This paper discusses the implementation of e-Business applications to enable customer self-service by integrating engineering and operation applications and processes with front and back office systems. This implementation represents another milestone as Cinergy continues to e-transform its enterprise for the digital economy, to enhance customer services while increasing its operational efficiencies
Keywords :
electricity supply industry; information resources; management information systems; power engineering computing; Web-based customer service; e-Business applications; electric utility; information technology systems; legacy systems; operation applications; strategic planning; Application software; Customer service; Energy management; Engineering management; Information technology; Joining processes; Management information systems; Portals; Power engineering and energy; Technology management;
Conference_Titel :
Transmission and Distribution Conference and Exposition, 2001 IEEE/PES
Conference_Location :
Atlanta, GA
Print_ISBN :
0-7803-7285-9
DOI :
10.1109/TDC.2001.971408
