DocumentCode
2010926
Title
A scalable system for automating outage management for electrical utilities
Author
Abrams, John R.
Author_Institution
PORCHE Syst. Inc, Pensacola, FL, USA
Volume
2
fYear
2001
fDate
2001
Firstpage
1107
Abstract
This paper discusses the challenges and critical success factors of scaling low-cost solutions for utility trouble call entry and management that were generally used at coops and municipal utilities to meet the needs of larger utilities through actual implementation experiences
Keywords
electricity supply industry; management information systems; power supply quality; power system faults; challenges; critical success factors; customer service; electric utilities; implementation experiences; information system; low-cost solutions; outage management automation system; utility trouble call entry; Automation; Costs; Customer service; Geographic Information Systems; Government; Humans; Maintenance; Management information systems; Power generation economics; Remuneration;
fLanguage
English
Publisher
ieee
Conference_Titel
Transmission and Distribution Conference and Exposition, 2001 IEEE/PES
Conference_Location
Atlanta, GA
Print_ISBN
0-7803-7285-9
Type
conf
DOI
10.1109/TDC.2001.971410
Filename
971410
Link To Document