Title :
A scalable system for automating outage management for electrical utilities
Author_Institution :
PORCHE Syst. Inc, Pensacola, FL, USA
Abstract :
This paper discusses the challenges and critical success factors of scaling low-cost solutions for utility trouble call entry and management that were generally used at coops and municipal utilities to meet the needs of larger utilities through actual implementation experiences
Keywords :
electricity supply industry; management information systems; power supply quality; power system faults; challenges; critical success factors; customer service; electric utilities; implementation experiences; information system; low-cost solutions; outage management automation system; utility trouble call entry; Automation; Costs; Customer service; Geographic Information Systems; Government; Humans; Maintenance; Management information systems; Power generation economics; Remuneration;
Conference_Titel :
Transmission and Distribution Conference and Exposition, 2001 IEEE/PES
Conference_Location :
Atlanta, GA
Print_ISBN :
0-7803-7285-9
DOI :
10.1109/TDC.2001.971410
