Title :
Mobile services modeling and assurance
Author :
Kan, Zhigang ; Zhang, Runtong
Author_Institution :
Inst. of Inf. Syst., Beijing Jiaotong Univ., Beijing, China
Abstract :
It discusses some generic issues for mobile service modeling, and the requirements stemming from terminals and new services. After that, the end-to-end service assurance is analyzed with KQIs and KPIs, and a sample of service model is defined accordingly. Finally, it concludes with a summary to say that modeling mobile service is important for facilitating flexible service creation processes with multi-party participation as well as for workflow management.
Keywords :
mobile communication; quality of service; KPI; KQI; key performance indicator; key quality indicator; mobile service assurance; mobile service modeling; Coherence; Environmental economics; Failure analysis; Guidelines; Information systems; Management information systems; Motion pictures; Scalability; Stress; Usability; KPI; KQI; Mobile services; Service assurance; Service modeling;
Conference_Titel :
Global Mobile Congress 2009
Conference_Location :
Shanghai
Print_ISBN :
978-1-4244-5302-3
Electronic_ISBN :
978-1-4244-5301-6
DOI :
10.1109/GMC.2009.5295874
