Title :
Tracking the elusive online help topic. Organizing the review process with defect-tracking software
Author_Institution :
Curventa Softworks, Longmont, CO, USA
Abstract :
Online help systems consist of hundreds of help topics. Keeping track of reviewers, comments about each help topic requires a database to do the job effectively. Rather than develop such a database from scratch, it may be possible to adapt the defect-tracking software already in use in the QA department to this task. This paper describes how technical writers can adapt defect-tracking software to organize the online help review process
Keywords :
help systems; quality control; technical presentation; QA department; defect-tracking software; online help review process; online help systems; technical writers; History; Joining processes; Organizing; Performance evaluation; Programming profession; Quality assurance; Robustness; Software testing; Software tools; Spatial databases;
Conference_Titel :
Professional Communication Conference, 2001. IPCC 2001. Proceedings. IEEE International
Conference_Location :
Sante Fe, NM
Print_ISBN :
0-7803-7209-3
DOI :
10.1109/IPCC.2001.971548
