Users first! An introduction to usability and user-centered design and development for technical information and products

Author

Ames, Andrea L.

Author_Institution

Ucentrics, Redwood City, CA, USA

fYear

2001

fDate

2001

Firstpage

135

Lastpage

140

Abstract

Usability has become a common and important criterion for successful products-including the information component of those products-and companies are beginning to recognize this. To accomplish the goals of usability, development organizations must incorporate the principles of user-centered design and development-a process that begins and ends with a deep understanding of, and response to, the users of your products and their needs and goals. This paper-for beginning to advanced technical communicators who are new to usability-discusses usability and describe a user-centered design and development process, providing an approach to and process for product and information development that incorporates usability throughout

Keywords

technical presentation; user centred design; user interfaces; technical information; technical products; usability; user-centered design; Application software; Cities and towns; Computer industry; Documentation; Electronic commerce; Process design; Product development; Testing; Usability; User centered design;

fLanguage

English

Publisher

ieee

Conference_Titel

Professional Communication Conference, 2001. IPCC 2001. Proceedings. IEEE International

Conference_Location

Sante Fe, NM

Print_ISBN

0-7803-7209-3

Type

conf

DOI

10.1109/IPCC.2001.971558

Filename

971558