Persistence through visualization in knowledge-intensive conversations

This article confronts the discourse on persistence in mediated interactions to the one in face-to-face conversations and outlines various areas of development. We argue for distinguishing different kinds of persistence depending on the type of conversation and focus on graphic persistence of knowledge intensive conversations. In a second part, we describe specific requirements for conversational tools aiming to make the processes and the outcomes of knowledge intensive conversations traceable and correctible (i.e. persistent). In order to do so, two conversational tools are presented. Based on this presentation and referring to dialogue theory, we discuss requirements for applications that support two types of knowledge intensive conversations.