Modeling of Knowledge-Intensive Business Processes with Human Interactions

An integrated modeling approach for knowledge-intensive business processes with a high degree of human-to-human interactions is introduced, together with an appropriate modeling notation. It combines a well-known modeling notation for business processes with recognized existing models for process-oriented and community-oriented knowledge management. In addition this new approach reflects the various important contributions of knowledge and knowledge conversions/transfers. Furthermore the roles of humans and their interactions, be it as single persons, teams, or communities of practice, in the activities of an organisation are considered and subject to modeling. Existing modeling approaches for human-driven, knowledge-driven, and task-driven business processes are often considered as basically and essentially different and not suited for combined modeling. The approach described here can be viewed as attempt for a combination and integration of these approaches.