Exploiting faculty evaluation forms to improve teaching quality: An analytical review

The mission of educating and providing highly qualified human resources for nation requires universities to endeavour to improve the quality of teaching and learning. The feedbacks of students about faculty performance have become valuable sources of information for universities in the process. There have been several studies of the exploitation of useful knowledge from faculty evaluation forms. In this paper, we analyse and compare the different approaches of those previous studies. From the analysis and results obtained by exploiting faculty evaluation forms in Ton Duc Thang University´s online evaluation system, we propose two new problems and methods for the extraction of knowledge in order to improve the quality of teaching and support stakeholders in making more effective and efficient decisions.