A study of Web 2.0 based digital archives system using Kano Model

Creative Economy has become the global trend, many advanced countries have to put great efforts on the promotion and application of digital archiving. In this study, we attempt to define the service quality factors of digital archiving e-service system and then identify the crucial factors for attracting more public users. In addition, through the applying of Kano Model, the service quality factors of Web2.0 digital archiving system are analyzed so as to design digital archiving e-service system that meets related service quality. However, this study hoped that more internet users can be encouraged to participate and share digital archiving content, and the wisdom of more people can be collected to create and promote the archiving content in the future.