Title :
A Practical Availability Risk Assessment Framework in ITIL
Author :
Liu, Hui ; Lin, Yue ; Chen, Peng ; Jin, Lufeng ; Ding, Fan
Author_Institution :
Sch. of Manage. & Econonics, Beijing Inst. of Technol., Beijing, China
Abstract :
There are many availability-related requirements from the user, business and IT service providers, such as service availability, maintainability, capacity, quality, reliability, survivability etc. In this paper, we propose a framework to effectively integrate the availability demands from different perspectives. The risk assessment framework is designed to coordinate with the management process defined in ITIL and can be implemented with ease in ITIL tools.
Keywords :
information management; libraries; risk management; IT infrastructure library; IT service providers; ITIL tool; availability risk assessment framework; service availability; Availability; Monitoring; Resilience; Risk management; Security; Availability Risk; ITIL; Risk Assessment; Service;
Conference_Titel :
Service Oriented System Engineering (SOSE), 2010 Fifth IEEE International Symposium on
Conference_Location :
Nanjing
Print_ISBN :
978-1-4244-7327-4
DOI :
10.1109/SOSE.2010.38
