Historical Perspective of Two Process Transitions

Process changes do not always lead to changes for the better. They may lead for the worse or they may not imply any improvements at all. In this paper, we report on the results of two process transitions in Mobile Navigation. By looking at the problems and benefits as encountered before and after each transition, we conclude that many of the problems are organization and people related. A method cannot help to improve the process if people and organizations do not follow it. Both organizations and people must mature with respect to management, self-organization, and discipline. It is only then the newly introduced method will improve the process for the better.