Title :
Challenges in Adopting and Integrating ITIL and CMMi in ICT Division of a Public Utility Company
Author :
Latif, Aliza Abdul ; Din, Marina Md ; Ismail, Rozita
Author_Institution :
Inf. Syst. Dept., Univ. Tenaga Nasional, Selangor, Malaysia
Abstract :
A case study was being carried out on an ICT division of a public utility company in Malaysia to assess its best practices adoption using ITIL and CMMi. This paper discussed on the challenges and issues faced during the process of assessing the ICT Services Maturity Levels of the company´s IT service management. This paper also reviewed in order to help the case company to achieve higher levels of control and performance while delivering operational excellence.
Keywords :
business data processing; information technology; public utilities; CMMi; ICT services maturity level; IT service management; ITIL; Malaysia; public utility company; Best practices; Companies; Computer applications; Computer networks; Electronic mail; Information systems; Information technology; Libraries; Standards organizations; Telecommunication control; CMMi; ICT Governance; ITIL; Public Utility Company;
Conference_Titel :
Computer Engineering and Applications (ICCEA), 2010 Second International Conference on
Conference_Location :
Bali Island
Print_ISBN :
978-1-4244-6079-3
Electronic_ISBN :
978-1-4244-6080-9
DOI :
10.1109/ICCEA.2010.279
