Notice of RetractionResearch on Strategies for Managing Service Demand

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

The extraordinary importance of the services sector for the economy both in production and employment cannot be denied. As services are moving to center stage in the global arena and the emergence of service science or SSME (Service Science, Management and Engineering), related study and especially the study of service operations management (SOM) are becoming hot. More attention should be paid to exploring operating strategies that can increase capacity utilization by better matching the supply of and demand of services. This paper mainly summarizes several traditional strategies for managing service demand and discusses some recent contributions and future research directions.