Title :
Quality of College Teaching-Aided Website Service: Case Study
Author :
Yan, Bai ; Jimei, Li ; Yan, Xu
Author_Institution :
Coll. of Inf. Sci., Beijing Language & Culture Univ., Beijing, China
Abstract :
Teaching-Aided Website (TAW) is a complex social technical system. As a result, the evaluation on TAW´s service quality (SQ) is a complicated social process. The paper analyzes the characteristics of college TAW. Then it designs the evaluation index system and approach for measuring the Website´s SQ. AT last, it gives the process and result of the case study on a college TAW. The data indicate that the elements include usability, accessibility, and empathy which have significant positive relativity with website´s total SQ. And the order of them is accessibility, usability, and empathy according to the influencing degree on website´s total SQ.
Keywords :
Web sites; computer aided instruction; educational institutions; quality of service; teaching; college teaching-aided Web site; complex social technical system; service quality; Computer network reliability; Computer networks; Delay; Educational institutions; Information science; Information security; Technological innovation; Telecommunication network reliability; Usability; Web page design; case study; evaluation approach; service quality; teaching-aided website;
Conference_Titel :
Information Science and Engineering (ISISE), 2009 Second International Symposium on
Conference_Location :
Shanghai
Print_ISBN :
978-1-4244-6325-1
Electronic_ISBN :
978-1-4244-6326-8
DOI :
10.1109/ISISE.2009.135
