Meeting facilitation: process versus content interventions

The article examines the impact of two types of meeting facilitation across traditional and group support system (GSS) environments: process and content facilitation, on meeting processes and outcomes. Results indicate uniformly positive consequences of content facilitation. In the context of this study, process support was found to negatively affect meeting structures. To some extent, these negative impacts were moderated by GSS use. These results are explored from the perspective of structuration theories and research on transactional and transformational leadership. Implications for meeting facilitation are discussed and future research directions proposed