The measurement of GSS effectiveness: a meta-analysis of the literature and recommendations for future GSS research

Some authors have claimed that much research concerning the success of group support systems (GSS) has been inconclusive. This study examines the multitude of measures of GSS success which have been employed in this research and organises them into categories previously used to study information systems (IS) success, namely systems and information quality, use, user satisfaction, and individual and organisational impact. An extensive literature analysis of 210 GSS papers was undertaken and 95 were identified which collected data concerned with the measurement of GSS success in some way. The analysis reveals a variety of success measures and of different instruments used for each success measure. It reveals gaps in the study of GSS success, suggests research opportunities in areas such as system quality and use, information quality, and organisational impact, and recommends more work in the field.<>